Privacy Policy

RampRC CIC is committed to protecting your personal data and respecting your privacy in accordance with UK data protection law.

Data Controller Contact

Michael Holder, Managing Director
RampRC CIC
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
Telephone: 07873 996809
Email (general): admin@ramprc.com
Email (support): support@ramprc.com
Website: www.ramprc.com

2. What Data We Collect

When you create an account:

• Name
• Email address
• Username and encrypted password
• Account registration date
• Any profile information you choose to provide

When you use our contact form:

• Name
• Email address
• The content of your message

Automatically collected:

• IP address
• Browser type and version
• Device type
• Pages visited and time spent
• Login timestamps

3. How We Collect It

We collect personal data through the following means:

• Account registration: when you create a user account on this website.
• Contact form: when you submit an enquiry via our contact page.
• Cookies and tracking: automatically via your browser when you visit the site (see Section 7).
• Direct communication: when you email or telephone us.

We do not collect data from children under 14. If you believe a child under 14 has submitted personal data to us, please contact us immediately at support@ramprc.com so we can delete it.

5. Who We Share Data With

We do not sell, rent, or trade your personal data. We may share it only in the following circumstances:

• Hosting providers: our website host processes data on our behalf under a data processing agreement.
• WordPress plugins: core functionality plugins such as our membership plugin and page builder may process basic user data as part of site operation.
• Safeguarding authorities: where we are legally required to share information to protect the welfare of a child or vulnerable person.
• Legal authorities: where required by law, court order, or regulatory requirement.

We do not transfer your data outside of the UK or European Economic Area (EEA) unless appropriate safeguards are in place.

6. How Long We Keep Your Data

We retain personal data only for as long as necessary for the purpose it was collected, in line with our Data Retention Policy (2026).

• Account data: held for the duration of your account. If you close your account, data is deleted within 30 days unless retention is required by law.
• Contact form submissions: retained for up to 12 months, then securely deleted.
• Safeguarding records: retained in accordance with statutory safeguarding guidance, which may be up to 25 years depending on the nature of the record.
• Technical/server logs: typically retained for up to 90 days for security purposes.

To exercise any of these rights, contact us at support@ramprc.com. We will respond within one calendar month. There is no charge for most requests. If a request is complex or repeated, we may charge a reasonable fee or extend our response time and will inform you if this applies.

9. How We Keep Your Data Safe

We take data security seriously and have implemented appropriate technical and organisational measures, including:

• SSL/HTTPS encryption on all pages of the website
• Passwords stored using strong one-way encryption (hashing)
• Access to personal data restricted to authorised staff only
• Regular WordPress core, theme, and plugin updates to address security vulnerabilities
• Staff awareness of data protection responsibilities

In the event of a personal data breach, we will notify the ICO within 72 hours where required, and affected individuals without undue delay.

10. Third-Party Links

Our website may contain links to external websites that are not operated by RampRC CIC. These may include social media platforms, partner organisations, or other resources.

We have no control over the content or privacy practices of those sites and are not responsible for their privacy policies.

We recommend you read the privacy policy of any external website you visit before providing personal information.